Frequently Asked Questions
- I can't log into my account
- I’m not receiving emails from Privalgo (e.g. password reset or verification codes)
- I can’t receive an SMS code to log in via 2FA
- Why is my payment stuck as ‘Processing’ or ‘Pending’?
- I’ve forgotten my Privalgo username?
- How can I reset my password?
- Can’t complete two-step authentication?
- How do I download the Authy app?
- I’m locked out of my account – what should I do?
- How do I reset or change my two-factor authentication (2FA) method?
- How do I use the File Upload feature for bulk payments?
- How do I export or import bulk payments?
- How do I add or update a beneficiary?
- I’m having display or loading issues with the Platform. What should I do?
- Where can I download payment confirmations or statements?
- Why can’t I see certain features or currencies in the Platform?
- How do I invite and manage users in my company’s account?